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Section A: Information Systems

  1. Critically evaluate the importance of information systems to managers as they seek to improve the efficient running of their firms.
  2. Justify selecting the contrasting information system development and acquisition strategies, focussing particularly on when each approach is appropriate.
  3. Explain what is meant by a ‘digital enterprise’ and evaluate how these differ from traditional organisations?

Section B: Organisation Studies

Section B: Organisation Studies
1.You are a manager at a call centre of an insurance sales company.You are responsible for 100 employees who take phone calls from customers all day long. Your company relies heavily on digital technology to closely monitor these employees and their work: calls are recorded; the number of calls taken, and sales made per hour is tracked; the length of time employees take for breaks is measured; and customer feedback for each employee is gathered.
a) Critically assess the impact of this workplace surveillance and monitoring on productivity and on employees’ well-being.
b) As a manager, explain what steps you would take to try to harness the benefits digital technology and surveillance can offer the organisation, whilst protecting employees from its harmful effects.

  1. Using your knowledge and understanding of the concept of emotional labour, answer part a) and part b) of this question.
    a) Drawing on three of your own contrasting examples of work roles which involve a high degree of emotional labour, explain the concept of emotional labour and critically evaluate the impact of emotional labour on employee wellbeing.
    b) As a manager, what steps would you take to try to minimise potential adverse consequences of emotional labour on employees?
  2. You are the new Human Resources Director of a large film production company with its headquarters in London. The company lacks diversity. In particular, women and ethnic minorities are grossly under-represented at every level of the organisation. You are determined to change this.
    a) Explain why it is important for the company to address this lack of diversity.
    b) What are the probable causes of this current lack of diversity?
    c) As the new HR Director, explain what actions you will take to transform this company into a diverse and inclusive one.

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