Refund Policy

我们的满意率很高。我们98.9%以上的客户都会带着后续的订单返回。然而，有时事情会出错，在这种情况下，你可以随时参考我们的退款政策。本公司努力确保专家和客户之间对我们所提供的服务的财务关系有一个明确的了解。因此，本公司要负责及时交付产品，并根据订单中指出的客户要求。如果专家在订单交付方面的任何承诺被违反，客户有权根据我们的退款政策获得部分或全部补偿。

Our satisfaction rate is high. More than 98.9% of our Customers return with consequent orders. However, sometimes things can go wrong, and in these cases, you can always refer to our Refund Policy. The Company strives to ensure a clear understanding of financial relations between Experts and Customers with respect to the services we provide. Therefore, the Company is held responsible for delivering the Product in a timely manner and according to the Customer requirements indicated in the Order. Should any of the Expert’s commitments in respect of Order delivery be violated, the Customer is entitled to a partial or a full reimbursement according to our Refund Policy.

一般情况 GENERAL

  • 本网站只是一个平台，在任何情况下，本网站都不会成为专家与客户签订的任何合同或专家提供的任何其他服务或材料的当事方。本公司在任何情况下都不负责监督客户与专家之间的任何交易。
  • 我们的退款政策使您有权在专家没有按照您的订单规定的要求执行给定产品的情况下要求偿还。由于我们的网站提供与合法学术援助有关的服务，我们希望100%地确保你能完全满意地离开!
  • 为了使我们的政策尽可能透明，我们强调，在某些情况下我们可以提供退款。这些情况是。
  • 还没有指派专家
  • 这是一种罕见的情况，但有时会发生。退款的数额总是100%。
  • 迟来的取消
  • 专家已被确认，但你决定取消订单。在这种情况下，退款金额从100%到70%不等，以弥补公司和专家为您提供所购产品和服务的努力。这适用于论文尚未上传的情况。如果工作已经完成，那么该案件将被检查为有争议的索赔。此类索赔将由我们的质量保证部门检查，并决定提供的退款金额。
  • 逾期交付
  • 本公司将退还适当的金额以补偿延迟交付。具体金额将与客户讨论。如果是由于客户无法提供完成订单所需的信息而导致的延迟交付，则不能退款。这就是为什么最好的情况是发送有关任务的所有信息，包括最初下订单时必须一次性使用的任何额外来源。
  • 如果订单在最初的截止日期过后已经完成，但客户仍然需要使用该工作，他们可以得到部分退款。
  • 有争议的索赔
  • 如果客户不满意并希望获得退款，质量保证部门将进行调查。退款要求将根据调查的结果被批准或拒绝。请记住，我们总是希望我们的客户能够完全满意。因此，我们将始终尽最大努力公平对待客户，实现最大的客户满意度。
  • 意外的重复订单
  • 为了取消误下的订单，您需要尽快联系我们。您需要澄清另一个订单是不需要的，全额退款将被处理。如果我们在指定专家之前没有收到任何取消订单的请求，该订单将被视为有效。你仍然可以取消该订单，但将适用上述情况之一。
  • 收到两张发票
  • 如果您收到两次账单，您需要立即通知我们，特别是在您的个人余额没有变化的情况下。你需要把两张收据都寄给我们，这样我们才能正确处理这个问题，并对额外费用进行全额退款。这种情况在非常罕见的情况下发生。除非客户错误地支付了费用，否则客户不可能为任何单一的订单收到账单。
  • 内容的原创性
  • 如果有关于产品原创性的索赔，需要有明确的报告（由任何有信誉的服务）和证据，否则就不可能退款。
  • The Website is only a platform, and in no case will it be a party to any contracts made by Experts and Customers or any other service or materials provided by the Expert. The Company will in no way be responsible for monitoring any transactions between Customers and Experts.
  • Our Refund Policy gives you the right to request reimbursement if the given Product wasn’t performed by the Expert in accordance with the requirements set out in your Order. As our Website offers Services related to legitimate academic assistance, we want to be 100% sure that you leave fully satisfied!
  • In order to make our Policy as transparent as possible, we emphasize that there are certain situations when we can offer a refund. These are:
  • No Expert Assigned Yet
  • This is a rare situation, but sometimes it happens. The amount of the refund is always 100%.
  • Late Cancellation
  • The Expert was confirmed, but you decided to cancel the Order. In this case, the refund amount varies from 100% to 70% to cover the effort of the Company and the Expert in their attempt to provide you with the Product and services purchased. This applies to cases when the paper has not been uploaded yet. If the work was already completed, then the case will be checked as a Disputed Claim. Such claims are checked by our Quality Assurance department which decides the amount of refund on offer.
  • Late Delivery
  • The Company will refund an appropriate amount to compensate for the late delivery. The exact amount will be discussed with the Customer. In cases of Late Delivery due to the Customer’s inability to provide necessary information for order completion, no refund can be granted. That is why the best scenario is to send all information regarding the task, including any additional sources that must be used all at once when placing the order initially.
  • If the Order has been completed after the initial deadline passed yet the Customer still needs to use the work, they may get a partial refund.
  • Disputed claims
  • If the Customer is not satisfied and would like to get a refund instead, the Quality Assurance Department will conduct an investigation. The refund claim will be approved or denied based on the result of the investigation. Keep in mind that we always want our Customers to be fully satisfied. Hence, we will always do our best to treat the Customer fairly and achieve maximum Customer satisfaction.
  • Accidental Duplicate Order
  • In order to cancel an Order placed by mistake, you need to contact us as soon as possible. You need to clarify that the other Order is not needed, and a full refund will be processed. The Order would be treated as being valid if we did not receive any cancellation request before an Expert has been assigned. You can still cancel the Order, but one of the situations listed above will be applied.
  • Two invoices received
  • If you are billed twice, you need to notify us immediately, especially if Your Personal Balance didn’t change. You need to send us both receipts so we can properly address the issue and process the full refund for the extra charge. This instance happens on very rare occasions. There is no way for a Customer to be billed for any single order unless they paid for it by mistake.
  • Content originality
  • If there is a claim in respect of the Product’s originality, a clear report (by any reputable service) with evidence is required, or else no refund is possible.

本政策的变化 CHANGES TO THIS POLICY

我们将在我们的网站上发布变化或相关信息，我们将通过电子邮件或网站通知您重大的修改。本政策的最新版本将保留在网站上。
通常情况下，我们会尽量在新条款生效前给您一些警告。然而，有时需要立即进行修改，如果发生这种情况，我们将不给您任何通知。

We will post the changes or information about them on our Website, and we will notify you of major modifications by email or through our Website. The most recent version of this Policy will be maintained on the Website.
Normally, we will try to give you some warning before the new terms become effective. However, sometimes changes will need to be made immediately and if this happens, we will not give you any notice.

以下情况下，我们无法满足你的退款请求

  • 你将产品用于个人目的或作为网站上另一个订单的一部分。在这种情况下，至少应释放合同价格的70%。然而，该金额可能会根据质量控制部门的调查进行修改。
  • 收到比预期低的等级。请记住，我们不保证高分。我们的网站是一个与客户和教育专家合作的学习平台，目的是为了提高客户的教育水平。因此，我们不能为一个失败的课程或类似的课程的索赔提供退款，因为专家的任务是按照订单中规定的要求帮助客户。独立完成教育任务是客户的责任。
  • 编辑和校对订单没有达到你的期望。您的任务是向专家提供关于要交付的订单的明确要求和期望。因此，我们不对您提供给专家的材料中的背景性错误或内容的原创性问题负责。如果在编辑或校对订单中，由于质量问题导致产品交付失败，则客户无权要求退款。此外，任何试图选择编辑/校对订单作为初始指令，并向专家施压以制作新内容的行为都将被视为恶意行为。
  • 退款期限已过。在原始交易日期的六个月内可以退款。钱可以退回到最初购买时使用的原始支付方式。如果自交易日期起已过六个月，我们不能为您提供退款。

YOU ARE NOT ENTITLED TO A REFUND IF:

  • You used the Product for personal purposes or as a part of another Order on the Website. In that case, at least 70% of the contract price should be released. Yet, the sum may be modified according to the QA Department investigation.
  • A lower grade than what was expected is received. Please keep in mind that we do not guarantee high grades. Our Website is a learning platform that cooperates with Customers and education Experts with the purpose of improving Customer’s educational levels. Thus, we can’t offer a refund for a claim of a failed course or a similar one because the Expert’s task is to help the Customer in accordance with the requirements set out in the Order. It is the Customer’s duty to perform educational tasks independently.
  • The editing and proofreading Order did not meet your expectations. Your task is to provide Experts with clear requirements and expectations with respect to Order to be delivered. Thus we are not responsible for errors of contextual nature or instances of content originality problems in materials provided by you to the Expert. The Customer is not entitled to a refund if the Product delivery failed due to quality issues when it is an editing or proofreading order. Moreover, any attempt to choose editing/rewriting Orders as initial instructions and pressuring Experts to produce new content will be deemed as malicious acts.
  • The refund period has passed. Refunds are available within six months of the original transaction date. Money can be returned to the original payment method that was used for the initial purchase. If six months have passed since the transaction date, we cannot offer you a refund.

退款处理

一旦你收到退款确认，本公司将在两个工作日内处理。请注意，本公司不对您的银行转账费用、转账异常和/或因任何银行服务问题而可能出现的延迟负责。

REFUND PROCESSING

Once you receive the refund confirmation, the Company will process it within two business days. Please note that the Company can not be held responsible for your Bank Transfer fees, transfer anomalies, and/or possible delays occurring due to any Bank service issues.

退款

如果信用卡公司对您购买的服务进行扣款（或我们允许的另一个支付提供商的类似行动），您同意我们可以暂停您在我们这里的任何和所有账户的访问。因您、您的银行或支付提供商提起的扣款或其他支付纠纷以及需要会计或法律服务的纠纷而产生的费用应由您承担。

CHARGEBACK

In the event of a chargeback by a credit card company (or similar action by another payment provider allowed by us) in connection with your purchase of the Services, you agree that we may suspend access to any and all accounts you have with us. Fees incurred as the result of chargebacks or other payment disputes brought by you, your bank, or a payment provider and disputes that require accounting or legal services shall be covered by you.

过期账户

如果您在最后一个付款日在本网站上的最后一次活动超过180（一百八十）天，您的账户将被视为过期并被删除。连同您的账户或资料，本公司处理的所有个人数据将被删除。

EXPIRED ACCOUNT

In case your last activity on the Website as of the last payment date is for more than 180 (one hundred eighty) days, your account will be considered expired and get deleted. Along with your account or profile, all personal data processed by the Company will be erased.

帐户的删除

你可以在任何时候要求删除你的账户。但是，注销后不会有任何退款。如果本网站因您违反本公司的任何政策而暂停或终止您的账户，您理解并同意，对于任何未使用的服务、与您的账户相关的任何内容或数据或其他任何东西，您将不会得到任何退款或交换。

DELETION OF AN ACCOUNT

You may request to delete your account at any time. However, there are no refunds for cancellation. In case the Website shall suspend or terminate your account because of a breach of any of our policies, you understand and agree that you shall receive no refund or exchange for any unused Services, any content or data associated with your account, or for anything else.

支付服务

我们使用第三方支付服务，通过在线支付账户向您收费，而不是直接处理您的信用卡/借记卡信息。您的支付余额在您的账户中是安全的，因为我们使用一个集成的iframe来从我们的合作伙伴–支付提供商那里结账，并且专家为每个确认的产品得到支付。相应地，所有的交易都是安全的，因为我们的合作伙伴-支付供应商使用加密保护。我们不在我们的服务器上存储您的付款信息。

PAYMENT SERVICES

We use third-party payment services to bill you through an online payments account in lieu of directly processing your credit/debit card information. Your paid balance is safe in your account as we use an integrated iframe for checkouts from our partners-payment providers, and the Experts get paid for each confirmed Product. Correspondingly all transactions are secured as our partners-payment providers use encryption protection. We do not store your payment information on our servers.

您提供的数据

您同意并理解，您为通过本网站支付服务而提供的账单信息，即您的信用卡信息，仅由我们的合作伙伴–支付提供商处理。我们不收集、储存或以其他方式处理您的帐单信息。

您同意，本公司对第三方未能充分保护此类信息不承担任何责任。除本政策外，付款的处理将受制于我们的合作伙伴-付款供应商的条款、条件和隐私政策。

您承认，我们可能会改变我们的合作伙伴–支付提供商，并要求他们将您的信息传输给其他服务提供商，这些服务提供商使用安全套接字层技术（SSL）或其他类似的安全技术对您的信息进行加密。

DATA PROVIDED BY YOU

You agree and understand that billing information, which you provide to make payment for Services through the Website, namely your credit card information, is processed by our partners-payment providers only. We do not collect, store or otherwise process your billing information.

You agree that the Company will not be responsible for any failures of the third party to adequately protect such information. The processing of payments will be subject to the terms, conditions, and privacy policies of our partners-payment providers in addition to this policy.

You acknowledge that we may change our partners-payment providers and require them to transfer your information to other service providers that encrypt your information using secure socket layer technology (SSL) or other comparable security technology.

付款和税收

在收到客户的付款后，本网站将持有该款项，并在所订购的产品准备就绪时（按先前商定的价格）将其支付给相关专家。客户和专家将承担所有与通过本网站交付和消费服务有关的交易费用。注册成为本网站的用户是免费的。当事人负责支付与通过我们的网站交付和消费服务相关的所有费用和适用税款。我们向专家收取服务的佣金。专家未能支付所需费用应是对本政策和条款和条件的重大违反。

PAYMENTS AND TAXES

Upon receiving payment from the Customer, the Website will hold such payment and disburse it to the applicable Expert when an ordered Product is ready (at the previously agreed price). Customers and Experts will be liable for all transaction fees on the services related to the delivery and consumption of services through our Website. Registering to become a user of the Website is free. Parties are responsible for paying all fees and applicable taxes associated with the delivery and consumption of Services through our Website. We charge Experts a commission for our Services. The Expert’s failure to pay the required fees shall be a material breach of this Policy and Terms and Conditions.

报酬

专家可从客户确认的每件产品中获得付款，并将付款存入其在平台上的账户。为了进行支付，专家可以使用我们的第三方支付服务进行安全交易。

PAYOUTS

The Experts get paid for each confirmed Product by a Customer to their account on the platform. To make the payout, Experts may use our third-party payment services for secured transactions.

其他

通过我们的网站进行的任何付款仅用于客户和专家之间的教育服务的消费和交付的目的。此类付款不得用于法律规定的任何欺诈、犯罪或非法活动。

OTHER

Any payments made via our Website are made solely for the purpose of consumption and delivery of educational Services between Customers and Experts. Such payments may not be made and used for any fraudulent, criminal or illegal activity as defined by the law.

退款后的作者资格

如果订单被取消，客户将被禁止使用取消前已经提供的产品。根据我们的条款和条件，我们对被取消的订单中的产品保持完全的作者资格，你将没有权利使用它们。此外，该产品将被上传到资源库服务库；因此，它将被标记为100%非原创。

AUTHORSHIP AFTER A REFUND

If the Order is canceled, the Customer is prohibited from using the Products that have been provided before the cancellation. According to our Terms and Conditions, we keep full authorship of the Products from the canceled order, and you will have no right to use them. In addition, the Product will be uploaded to repository services repositories; thus, it will be marked as 100% not original.


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有任何问题，请随时联络我们。If you have any questions, please feel free to contact us.

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